You can raise a refund request for your order if your order is still yet updated to Order Completed and you have not clicked Order Received.
You may contact Youbeli support via live chat / WhatsApp / email to get assistance on the refund / return request.
You can only request for refund to the circumstances below:
- Did not receive the order
- Received an incomplete product (e.g. missing parts of product, missing products)
- Received the wrong product(s) (seller sent me a wrong product/variation)
- Received a product with physical damage (e.g. dents, scratches, cracks)
- Received a faulty product (e.g. malfunction, does not work as intended)
- Received a counterfeit product (only applicable to certain product, mainly on Shopee Mall products)
There may be two solutions available, depending on your return/refund reason:
- Return and Refund
- Refund Only (you may enter your preferred Refund Amount)
⚠️ Note:
- When processing your refund request, different fields will be applied based on your Return/Refund Reason (e.g. evidence is not required for a non-receipt case).
- The steps for raising return/refund requests for different reasons are similar, the difference would be in the types of effective supporting documents that you can submit to support your request.
- Your return/refund request will be processed within 5 working days and you will be notified of the outcome via email.