If the order was not delivered and has been returned to the seller due to the customer’s issue (e.g. not available upon delivery / wrong address given / several delivery attempt failed, etc.), shipping costs for the second delivery must be the responsibility of the customer and the order is not allowed to cancel.

If the order has not been delivered because of the seller’s issue, you can contact Youbeli support for further assistance, inform them whether you want to rearrange the delivery or proceed cancellation with a refund.