Articles
- General
- Account
- Account Registration
- Affiliate Program Terms and Conditions
- Can I log in to the same Youbeli account on multiple devices?
- Why can’t I change / verify my mobile number?
- How do I unsubscribe from Youbeli newsletters?
- How do I update my birthday and gender on Youbeli?
- Why is my account being suspended / blocked?
- Youbeli Points
- 8excite Point
- Orders & Shipping
- Can I change my delivery address after my order has been placed?
- Can I choose to self pick up for my order?
- How do I rate and review a product?
- How long will it take for me to receive my overseas order?
- How many voucher I can use in an order?
- How to track my order status?
- How to track my order’s delivery status?
- I live in overseas, can the seller ship the item to my country?
- Why is my product review removed?
- Cancellation & Refund
- Can I cancel my order if I didn’t receive it within the promised delivery time?
- Can I get refund if my order failed delivery?
- Can I raise a return / refund request after selecting Order Received?
- How do I raise a return / refund request?
- How soon will I receive my refund after I cancelling my order?
- What happens if my order is cancelled by the seller?